This Privacy Policy ("Policy") governs the manner in which Shivam Cable Network (the "Company" or "We" or "Us") collects, uses, maintains and discloses information collected from the users (each, a "User", "Your" or "You") of various services ("Services") — including the android application SCN IPTV — provided by the Company, either through the website of the Company, the SCN IPTV app available on Google Play Store, or through android applications or network telecom operators, to protect the privacy of personal information of our customers which has been provided to us in order to access our services. Our Privacy Policy is designed and developed to ensure the privacy and security of Customer's sensitive personal information provided to us. For the purpose of this policy, sensitive personal data or information of customer's has been considered as a part of personal information.

1. Information We Collect

We collect two types of data:

• (a) Personal Information –
  Our site’s registration form requires you to give us contact information like your name and email address. We collect personal information from our customers on a voluntary basis. Personal information may include name, title, company, address, phone number, email address, and other relevant data.
  
  We collect and use personal information for business purposes in order:
  • To seek your feedback or to contact you in relation to those services offered by us.
  • To process orders or applications submitted by you.
  • To administer or otherwise carry out our obligations in relation to any agreement you have with us.
  • To anticipate and resolve problems with any goods or services supplied to you.
  • To create products or services that may meet your needs.
  • To process and respond to requests, improve our operations, and communicate with visitors about our products, services and businesses.
  Shivam Cable Network will limit the collection and use of customer information only on a need-to-know basis to deliver better service to the customers. Shivam Cable Network may use and share the information provided by the Customers with its affiliates and third parties for providing services and any service-related activities such as collecting subscription fees for such services, and notifying or contacting the customers regarding any problem with, or the expiration of, such services. In this regard, it may be necessary to disclose the customer information to one or more agents and contractors of Shivam Cable Network and their sub-contractors, but such agents, contractors, and sub-contractors will be required to agree to use the information obtained from Shivam Cable Network only for these purposes.
  Shivam Cable Network may disclose personally identifiable information about you to third parties when:
  • It has your consent to share the information
  • It needs to share your information to provide the product or service you have requested and given your consent.
  • It has to cooperate with the investigations of purported unlawful activities or in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.
  • It believes in good faith that such action is necessary to protect and defend the rights and related property of Shivam Cable Network and that of its customers.
  • It uses reasonable precautions to keep the information disclosed to it secure.
  • It finds necessary to act to protect the interests of Shivam Cable Network, its affiliates, or its members, constituents or of other persons.
  By entering this website you are consenting to the terms of our information privacy policy and to our continued use of previously collected information. By submitting your personal information to us, you will be treated as having given your permission for the processing of your personal data as set out in this policy.
• (b) Non-Personal Information –
  At this website, information sent by your web browser, may be automatically collected. This information typically includes your domain name (the site after the @ in your e-mail address). It may also contain your User name (the name before the @ in your e-mail address). Other examples of information collected by our server include the Internet protocol (IP) address used to connect the visitor’s computer to the Internet, operating system and platform, the average time spent on our website, pages viewed, information searched for, access times, websites visited before and a visitor visits our website, and other relevant statistics. The amount of information sent depends on the settings you have on your web browser; please refer to your browser if you want to learn what information it sends. Some of this information is also required in terms of the statutory obligations of the Company.
  All such information will be used only to assist us in providing an effective service on this website. We may from time to time supply the owners or operators of third party websites from which it is possible to link to our website with information relating to the number of users linking to our website from such third party website. You cannot be identified from this information.
• (c) App-Specific Data (SCN IPTV) – when You use the SCN IPTV app, we may collect Your device identifier, app usage data, streaming preferences, login credentials, and network information required to deliver IPTV services.
• (d) Information Placed On Your Computer: –
  We may store some information such as cookies on your computer when you look at our website. Cookies are pieces of information that a website transfers to the hard drive of a visitor’s computer for record-keeping purposes. This information facilitates your use of our website and ensures that you do not need to re-enter your details every time you visit it. You can erase or choose to block this information from your computer if you want to; please refer to your browser settings to do so. Erasing or blocking such information may limit the range of features available to the visitor on our website. We also use such information to provide visitors a Personalized experience on our website. We may use such information to allow visitors to use the website without logging on upon returning, to auto-populate email forms, to make improvements and to better tailor our website to our visitors’ needs. We also use this information to verify that visitors meet the criteria required to process their requests.

2. Use and Purpose of Information

We use Your information to:

• Deliver and maintain our services, including customer support, troubleshooting, and service improvement.
• Verify Your identity and comply with legal, regulatory, or contractual obligations.
• Personalize content, recommendations, and advertisements according to Your preferences.
• Process orders, subscriptions, payments, installations, and service activation.
• Communicate important service updates, account alerts, billing reminders, and policy changes.
• Conduct internal analytics, customer usage research, and behavior profiling to improve service delivery.
• Send promotional content and targeted offers based on Your usage and preferences (if consented).
• Detect and prevent fraud, abuse, security breaches, and technical issues.
• Store Your data for legally permissible durations and business continuity purposes.

3. Cookies and Tracking Technologies

A cookie is a small file which asks permission to be placed on the User's desktop/laptop/mobile device's memory drive. Once the User agrees, the file is added and the cookie helps analyse web traffic. Cookies allow Services to respond to the User as an individual. The Services can tailor its operations to the User's needs, likes and dislikes by gathering and remembering information about the User's preferences.

We use cookies, pixels, and similar tracking technologies to:

• Enhance Your experience by recognizing returning users and saving preferences or login sessions.
• Analyze traffic trends, user behavior, and platform performance.
• Deliver personalized content and relevant advertisements.
• Track email open rates and interaction with marketing campaigns.

You may disable cookies in Your browser settings; however, doing so may limit certain functionalities.

4. Disclosure and Sharing of Information

We may disclose and/or transfer Your personal information or other information collected, stored and processed by us to our partners, affiliates, our group company only in case it is necessary for providing and improving services to User. Such affiliates and partners though external to Company, are covered by contractual agreements. These agreements in turn include Company's guidelines to the management, treatment and secrecy of information. This may also include sharing of aggregated information with them in order for them to understand our environment and consequently, provide User with better services.

We may share Your data under the following circumstances:

• With subsidiaries, affiliates, or group companies involved in service delivery.
• With partners or vendors engaged for hosting, maintenance, support, billing, and analytics.
• With law enforcement, courts, regulators, or government authorities when required by law.
• In the event of business transfers, mergers, or acquisitions.
• With emergency services or public safety authorities when necessary.

All third parties are contractually obligated to maintain data confidentiality and comply with applicable data protection standards.

We may share Personal Information as well as non-personal information of the User with the courts, police authorities or any other government/regulatory/statutory authority, in case these are required by them in relation to any proceedings pending before them.

5. Security Practices

We are committed to safeguarding Your information through:

• Role-based access control and multi-factor authentication.
• Encryption of sensitive data in transit and at rest.
• Secure network infrastructure with firewalls and malware protection.
• Regular security audits, incident response protocols, and data breach mitigation plans.
• Employee training on confidentiality and data protection obligations.
• Reasonable data retention and disposal procedures, including secure deletion or anonymization.
• We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below. If you wish to change or delete any of the personal information provided at the time of subscription, e-mail at (sjcn808@gmail.com).

6. User Rights

Under Indian data protection laws, Users have the right to access, correct, delete their data, withdraw consent, and raise grievances. These rights are subject to verification and applicable legal exceptions.

7. Third-Party Links and Advertisers

The Services may include links to websites or content operated by third parties such as partners, sponsors, advertisers, and licensors. We do not control or endorse these external sites and are not responsible for their content, practices, or policies. Such third-party websites may update their content or terms independently and may have their own privacy and customer service policies. Your interaction with these sites is governed solely by their respective terms.

Additionally, some advertisements displayed on the Services may be served by third-party advertising partners who may use cookies to collect non-personal information. These cookies help recognize Your device and deliver targeted ads based on Your browsing behavior. Please note that this Privacy Policy does not apply to the data practices of these external advertisers.

8. Location Services

We may access, collect and analyse the Device's precise geo-location and other information related to Your location on a regular basis through Bluetooth and Wi-Fi signals, calendar entries and other technologies and data for certain purposes, such as to provide location-related notifications or information You request. In order for the Company or location service providers to collect geo-location information, the location settings must be enabled on the Device. Therefore, in some cases, the Company or location service providers may request that You enable the location settings.

Except in cases where any specific services requested by You require or involve personal identification, the Company collects location data anonymously and in a form that does not personally identify You. This location data may be used by the Company to provide and improve location-based products and services. By using any location-based services provided by or through the Device or software, You agree and consent to transmission, collection, maintenance, processing and use of Your location data and queries to provide and improve such products and services by the Company, and third party developers.

9. SCN IPTV Application

This Privacy Policy also applies to the SCN IPTV android application developed and published by Shivam Cable Network on the Google Play Store. By downloading, installing, or using the SCN IPTV app, You agree to the collection and use of information as described in this Policy.

The SCN IPTV app may collect the following information:

• Device information such as device model, operating system version, and unique device identifiers.
• Network information required to stream live TV and on-demand content.
• Login credentials and account details to authenticate and authorize access to services.
• App usage data including channels viewed, streaming duration, and content preferences.
• Crash reports and diagnostic data to improve app performance and stability.

The SCN IPTV app does not sell Your personal data to third parties. Data collected through the app is used solely to provide, maintain, and improve the IPTV services offered by Shivam Cable Network. You may uninstall the app at any time to stop data collection. For any app-related privacy concerns, please contact us at shivamcablebdr@gmail.com.

10. Voice Information

The Company may collect and store recordings of Your voice that the Company makes when You use voice commands to control a service. If the Company uses a third party service provider that provides speech-to-text conversion services on the Company's behalf, the Company may share and allow the provider to receive and store certain voice commands.

11. Changes to This Policy

We may update this policy from time to time. Continued use of our services after such updates indicates Your acceptance. We encourage Users to review it periodically.

12. Queries and Complaints

We are committed to protect Your personal information collected and processed by Us and look forward to Your continued support for the same. In case of any feedback or concern regarding protection of Your personal information, or any privacy-related feedback or concerns, You may contact us at:

Shivam Cable Network
Satnali Road, Badhra
Charkhi Dadri, Bhiwani (Haryana) – 127308
Email: shivamcablebdr@gmail.com

13. Acceptance

By using our services, You agree to the terms of this Privacy Policy. If You do not agree, please discontinue use.

This document was last updated on January 1, 2024.